** Customer Information:SweetStore

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About Us~Chocolate Buttons is part of a group of companies trading
under aMa Online Limited.

Established in April 2004 we have grown into one of the largest online confectionery retailers & wholesalers in the UK. We can also boast the largest selection of sweets and chocolates available online anywhere in the UK.

We supply thousands of individuals as well as many of the online internet sweet shops and 100's of specialist confectionery stores, shops, market traders and corporate companies up and down the country.

We specialise in sweets for promotions and have supplied many blue chip companies across the UK and around the World.

So whether it's 10 lollipops for yourself or 10,000 tubs for a promotion you can rely on Chocolate Buttons to make all your sweet dreams come true!~~~911~61435~~

Contact Us~Chocolate Buttons
Unit 4 Appleby Business Centre
Appleby Street
Blackburn
BB1 3BL

TEL: 0870 385 0395
Fax: 0870 762 5687~~~911~61436~~

Payment Methods~Debit / Credit Card payments

We accept most major credit and debit cards as payment.

To keep our trade prices as low as possible, trade account holders who wish to use credit cards as payment will be subject to a 3% surcharge, debit cards can be used at no extra charge.

Please note this surcharge only applies to trade account holders, and will be collected prior to orders being despatched.

Transaction Security

Security is probably one of the most significant concerns for both Chocolate Buttons and you, our customer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.

Shopping Cart Software

Our shopping cart software if provided by Erol 4.5 e-commerce technology, we have many security features embedded as an assurance of order integrity.

Transaction Encryption

Your personal and purchase details are encapsulated by SecureTrading digital signatures and strong encryption to ensure that all sensitive information is protected throughout a transaction. SecureTradings platform uses SSL 3.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange.

Payment System

Security is important when transaction data is flowing across the Internet, and when data is stored on computer systems. SecureTrading is Payment Card Industry (PCI) Security Standards accredited and takes care to ensure that transaction data is safe at all times.

We only use SecureTrading payment systems which offer a flexible and secure e-payment network based on the most advanced technology in the payments industry.

Data Storage

Data storage on SecureTrading systems, and the communication between SecureTrading and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment.

For Information Chocolate Buttons DO NOT hold any card details on our servers.

Hacker Safe

Our site is also tested and certified daily to pass the HACKER SAFE Security Scan

Payments via Cheque and Cash

A. Just select the payment option at the checkout,
B. Fill in all the relevant sections on the form.
C. Print off a copy of the order for your reference and then click the send button.
D. Make a note of the Order Reference and quote it with your payment.

Your order will be processed and email sent once payment has cleared. We recommend cash is sent by Registered Mail as we cannot take responsibility for missing/lost post. Payments need to be sent to:

Orders
Chocolate Buttons
Unit 4 Appleby Business Centre
Appleby Street
Blackburn
BB1 3BL

Telephone Orders

If you wish to pay by credit/debit card however do not wish to enter your details online, then please select 'telephone' orders.
Once your order has been submittedone of our sales advisors will contact you (normally within the hour) for payment.

Please make sure you include a contact telephone number you can be reached on during office hours.~~~911~61437~~

Refund Policy~We operate a 7 day money back guarantee policy. We only send out products that are in perfect condition. If for any reason you are not completely satisfied with the quality of our products please contact us at info@chocolatebuttons.co.uk with details of the problem.We will issue a returns number and address, you can then return the sweets for an exchange or full refund. Items ordered in error will be subject to a 20% restocking charge.
We cannot accept returns that have been tampered with, or opened or any product that is custom made or especially ordered in. All goods remain the property of Chocolate Buttons until full payment has been received
~~~911~61438~~

Delivery Info~

Delivery Schedule

We normally despatch orders received before 12pm for in stock items the same day. Orders are not despatched on Saturday, Sunday or any Public Holidays.
We try and keep our stock levels as accurate as possible, but occasionally there may be times where there is a high demand for a particular item which may result in your order being delayed.

All order are packed in sturdy boxes with protective packaging where required, to ensure they reach you in perfect condition.

Delivery Charges UK Mainland
Cost of delivery includes packaging materials used and packing.
Our Postage and Packaging charges for mainland UK have been kept simple and to an absolute minimum.

Small Orders delivery charge: £3.95
Medium Orders delivery charge: £4.95
Large Orders delivery charge: £5.95

Prices subject to VAT

All UK Mainland Orders are despatched via APC Next Business Day Courier Service

All orders require a signature on delivery.

Courier Service conditions: 1/2 business days to mainland UK, except for the more remote areas of north-west and western Scotland where deliveries will be later.

We cannot be held responsible for delays caused by delivery companies.
We reserve the right to change couriers and service at our discretion

Please Note:
Any damages have to be reported to the delivery company.

Our delivery company will leave a calling card if they are unable to deliver your parcel, please follow the instructions on the calling card and contact your local depot to rearrange delivery/collection within 5 working days. If arrangements for delivery are not completed in 5 working days your parcel will be returned back to Chocolate Buttons; this will incur a returns fee of £15, restocking fee of 20% and a further delivery charge.

Delivery to UK addresses not on the Mainland, including:

Isle of Man, Isle of Wight, Northern Ireland, Channel Islands and Scottish Islands.

Delivery charges have been kept to an absolute minimum.
Cost will be dependant on weight, charges can be seen on the checkout page prior to placing your order.

Delivery International

Only orders under 1500g (1.5kg) will be sent via Royal Mail Airmail (restrictions set by Royal Mail).
All orders over 1500g will be sent via International Courier - All parcels will require a signature on delivery.
If you wish to order over 1500g but not pay courier prices for delivery we suggest you make multiple orders. Please note multiple orders will be sent separately and we cannot guarantee they will arrive together.

We do not guarantee delivery times however Royal Mail guidelines for Airmail deliveries to:
Europe is normally 3/4 working days.
Rest of the world normally 5/10 working days.

Cost for deliveries for individual countries can be seen at the check out prior to placing your order.

IMPORTANT USA & CANADA UPDATE: We regret to inform our customers in the USA and Canada we will no longer be able to supply them, this is due to circumstances beyond our control. Recent changes in the US FDA import legislation means every food manufacturer in the World is required to register with the US FDA before any of their products will be accepted as imports. Unfortunately the majority of the manufacturers we use DO NOT supply to the USA and so have not registered. The authorities therefore will not accept shipments from these manufacturers from Chocolate Buttons. We will continue to monitor the situation and will reinstate deliveries to the USA and Canada when possible. We thank all our US and Canadian customers for their custom and support.

IMPORTANT: Depending of the size of your order and your destination, YOUR Government may impose customs duties and taxes on your goods. Chocolate Buttons will not be liable for any tariffs imposed. ~~~911~61439~~

Pricing~Pricing Errors

Chocolate Buttons monitor prices on a daily basis. We will not be held responsible for pricing errors due to software malfunctions, or human error.

Order Confirmation

The customer email you will receive after placing your order is for CONFIRMATION of your order ONLY. Acceptance of Your order WILL NOT be accepted until payment has been processed, and your goods dispatched. Chocolate Buttons reserves the right to cancel your order.~~~911~61447~~

Dietary Info~Nut Content

Please be aware we have tried to identify in the descriptions any sweets that contain nuts or traces of nuts. However due to manufacturing processes beyond our control we cannot guarantee any product we sell will not contain traces of nuts

Vegetarian

All products we sell that are described by the manufacturer, as gelatine free or suitable for vegetarians will be highlighted as such. Many manufacturers however do not include vegetarian suitability on their products these therefore will NOT be included as suitable for vegetarians in our shop. ~~~911~61440~~

Gift Cards~

We reserve the right to delete or remove all or part of your personal message if we deem it unsuitable or offensive in anyway. Unfortunately once your card has been printed we cannot issue a refund this does not affect your statutory rights. If your order has been selected with a gift card a delivery note will automatically be substituted in place of the invoice.~~~911~61446~~

Customer Comments~What our customers have to say:

Just wanted to thank you for your brilliant service even though it was a small order this time. I have ordered sweets from another Confectionary company on the internet but your service beats them all.
David Watson

thank you very much for my favours they were wonderful i am so pleased with them and it will make my wedding that little bit more special. i will diffently use and tell my friends all about your site.once again thank you very much
jayne blanchard

just like to say how impressed I was with the service you provided.From ordering online, to the package arriving safely, everything was superb.I will definitely use your site again, and more importantly recommend you to friends and family.
Kind Regards
Laura Knightley

Thank you so much for the chocolates. The colour matches perfectly and the quantity was just right.Im sure my wedding guests will love them.
Thank you again.
Kim Gilliver.

excellent!thank you very much!

What fantastic service - I'll never use Thorntons again! :)
Cheers
Julie

item received safe and well today. very pleased
Many Thanks
Kim Calveley

Just a quick note to advise your parcel arrived today, thankyou very much,i'm most delighted!!
Regards
Kim Sattler

Fantastic! Many thanks
Lesley

Hello, I have just received my order, many thanks for the brilliant service,this was my first attempt at ordering on the internet
Anita Clark

I just wanted to thank you for an absolutely exemplary service! It was a real pleasure to buy from you... I look forward to doing so again in the future.
My sincere thanks
Rachel

Many thanks for your swift service - the kids were delighted with their sweeties!
Vicky Stark

Dear Chocolate Buttons,Thank you for your prompt attention and for keeping me in the picture.
regards
Wallace Murray

Order received bright and early this morning. Many thanks for such a prompt service
Thanks
Andrew

Thankyou for your excellent service,I will be placing future orders with you that will be in bulk.
Thanks,
Mark Stone.

The order arrived safely and was greatly appreciated by the recipient.
Many thanks for a great service.
Regards,
Angie Rogers.

Just arrived safely, shall sample some later, thanksfor being so prompt.
Angela.

I've already eaten them.
Thanks a great reminder of my childhood
Christina Walsh

Thank you for this, very impressed with your quick delivery and the sweets are greatmany thanks

Hello. Thank you for your very quick service. The parcel did arrivetoday. - Thank you -
Wendy

I have received the chocolate casino chips today. Thank you for all your help and for producing them so quickly.
Kind regards,
Natalie Wilson

Just wanted to say thank you for an excellent service. Package came earlyand the way it was already wrapped for me was fantastic, plus a card aswell! Thank you so much, shall definitely be ordering again!
Soraya

I am emailing to thankyou for your excellent sevice. I ordered sweets from you this week and was thrilled with your fast delivery time and great quality of your products. We have our own business and try to be speedy and professional too - a rarity these days!, so thank you we appreciate it.
We shall reccomend you in the future.
Kind regards
Elaine Kelly.

Hello my name is Hayley, and I work in a very busy office in Cambridge.I would just like to thankyou , because the only thing that gets us through the day is your scrummy chocolate. We have a filling cabinet filled with your products, and we seem to get through these very quickly, we would just like to let you know, that we appreciate your chocolate and without that, we would never get through the day.
WE LOVE YOU!!!!!!! J

Just a sample of the hundreds of customer emails
we are kindly sent~~~911~61442~~

Copyright~All information on this website is the Copyright of Chocolate Buttons. No part of the site, including all text, graphics, photographs and other intellectual property, may be reproduced in any format without our prior permission in writing.~~~911~61443~~

Disclaimer~Please note information provided on our website is as a guide only. We will not be held responsible/liable directly or indirectly as a result of the use of this information.

We take every care to ensure our website and email system are virus free, however we will not be held responsible/liable or provide compensation for any Loss or damage caused by our website or e-mail system through error or virus. ~~~911~61444~~

Terms & Conditions~

PLACING YOUR ORDER:

Phone Sales Office: 01254 279927 (office hours)
Fax Sales Office: 0870 762 5687
Email: orders@chocolatebuttons.co.uk

Post Order:
Chocolate Buttons,
Unit 4 Appleby Business Centre,
Appleby Street,
Blackburn,
Lancashire,
BB1 3BL

GENERAL:
All orders placed are immediately added into our order system and are treated as binding.

PAYMENT:
We accept the following payment methods;
Credit Cards, Debit Cards, Cash, CompanyCheques, BACS or CHAPS bank transfers.

For full details see PAYMENT page.
Goods will not be despatched until proof of payment has been received.

AVAILABILITY & DELIVERY:
All goods offered are subject to availability. Should goods become out of stock a replacement item of the same or more value may be despatched. For specific item where no obvious replacement is available estimated delivery times will be given. Time of delivery will not not form essence of the contract. We will endeavour to deliver goods by the stated delivery date but may suspend or delay delivery and will not be liable for any loss whatsoever. In the event of late delivery or no-delivery of goods or any instalment outstanding. The buyer shall not be entitled to refuse to accept late delivery or treat late delivery as breach of contract.

Chocolate

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Essex Police	Legoland	MBNA	P & O Cruises
e.on	Royal Bank of Scotland	Scottish Power	3 Mobiles
Yahoo UK	Butlins	Mazda Cars	Ragus
Labour Party	Yell	Whittard of Chelsea	Hayley Conference Centres
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Fitting Exposure	Haley Sharpe	Hill Martin	HHCL United
HPS Group	JJ Group	Living Control	Melville & Young
GMAC RFC	Napp	Caracoli	Punch Stock
Berwin Leighton Paisner	UBS	Framed Share	Mark Butler Associates
Take Control TV	Big Brother	Richard & Judy Show	This Morning