Delivery



Delivery


How long does delivery take?

Orders placed before 11.30am are normally dispatch the same day when the next day delivery option is selected. Orders where the free delivery option is selected are normally despatched in 2 working days. No orders are not dispatched/delivered on Saturday, Sunday or any Public Holidays. We try and keep our stock levels as accurate as possible, but occasionally there may be times where there is a high demand for a particular item which may result in your order being delayed.


How much is delivery?

Cost of delivery includes packaging materials used and packing.

1st Class delivery on small items is from: £1.50p
Courier Delivery for larger items is from: £4.90


*Free Next Day Delivery is available for most UK Mainland postcodes for a limited time only when you spend £100 or more! (wholesale customers spend £150 or more)


**delivery charge to some UK postcodes may vary, please check your postcode on the basket page for correct postage charge


Can I track my item?

Any orders where the Courier Service is selected can be tracked online. Once your order has been dispatched you will be able to track your order by logging into your account, we will also send you a tracking link for your order.

You can also visit the Interlink Express help section once your order has been dispatched to track, change delivery details, upgrade your delivery and a whole host of other options.


How do I know if my item has been dispatched?

You will receive a dispatch confirmation via email, sent to the email address on your online account.


Can I collect my item from your premises?

No, Sorry we are a mail order company and do not have permission to sell to members of the pubilc from the premises.


Can someone else sign for my delivery?

Where a signature is required the delivery company will require somebody at the delivery address to sign for the package, it does not have to be the addressee. The signature is electronically logged for security. Any signature at the address will be taken as proof of delivery by us.


Where is my Order?

Order placed by our courier service can be tracked online by logging into your Chocolate Buttons account. Orders placed where the Royal Mail delivery options (see above) have been selected cannot be tracked and will not be considered lost by Royal Mail until 15 working days have elapsed.


Can I change the delivery address?

We provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. Orders placed over the telephone must be shipped to the billing address. If the order has already left our premises, then the delivery address cannot be changed.


Do you deliver to BFPO addresses?

Yes we can delivery to most standard BFPO addresses.


Do you deliver to my country?

We deliver to most countries worldwide, your postage rate will be calculated at the checkout when you finish your order. Delivery times vary depend on location, feel free to contact us for additional information on International orders.

All International orders are sent via our International Courier - All parcels will require a signature on delivery.


Prices for International deliveries start from just *£9.50.


*Delivery times and prices will be displayed at checkout after you have selected you delivery country

IMPORTANT USA & CANADA UPDATE: We regret to inform our customers in the USA and Canada we will no longer be able to supply them, this is due to circumstances beyond our control. Recent changes in the US FDA import legislation means every food manufacturer in the World is required to register with the US FDA before any of their products will be accepted as imports. Unfortunately the majority of the manufacturers we use DO NOT supply to the USA and so have not registered. The authorities therefore will not accept shipments from these manufacturers from Chocolate Buttons. We will continue to monitor the situation and will reinstate deliveries to the USA and Canada when possible. We thank all our US and Canadian customers for their custom and support.

Duty & Taxes: Depending of the size and value of your order and your destination, YOUR Government may impose customs duties and taxes on your goods. Chocolate Buttons will not be liable for any tariffs imposed.


What if I'm not home when it's delivered?

Our delivery company will leave a calling card if they are unable to deliver your parcel, please follow the instructions on the calling card and contact your local depot to rearrange delivery/collection within 3 working days. If arrangements for delivery are not completed in 3 working days your parcel will be returned back to Chocolate Buttons; this will incur a returns fee of £15, restocking fee of 20% and a further delivery charge.